Shipping Policy

Grinonce Industries Pvt. Ltd. ("we" and "us") is the operator of (https://www.mygipl.com) ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to the stock availability. We try to maintain accurate stock counts on our website but from time to time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to wait restocking of the back-ordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout and this price will be the final price for shipping cost to the customer. We have standard shipping charges for most addresses. India shipping charges - A flat Rs.100 charge is applied to all orders below Rs.999, while there is free shipping for all orders above Rs.999. we are not provide International shipping service.

3. Returns

3.1 Return Due to Change of Mind

Grinonce Industries Pvt. Ltd. will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused, and in a resalable condition. Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (Grinonce Industries Pvt. Ltd.) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

Grinonce Industries Pvt. Ltd. will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping; however, we will reimburse you upon successful warranty claim. Upon return receipt of items for a warranty claim, you can expect Grinonce Industries Pvt. Ltd. to process your warranty claim within 7 days. Once the warranty claim is confirmed, you will receive the choice of:
(a) Refund to your payment method
(b) A refund in-store credit
(c) A replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Transit Time Domestically In general, domestic shipments are in transit for 2 - 10 days
4.2 Dispatch Time Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday to Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.3 Change of Delivery Address for a change of delivery address requests; we are able to change the address at any time before the order has been dispatched.
4.4 P.O. Box Shipping Grinonce Industries Pvt. Ltd. will ship to P.O. addresses using postal services only. We are unable to offer couriers services to these locations.
4.5 Military Address Shipping We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.6 Items Out of Stock- If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.7 Delivery Time Exceeded - If the delivery time has exceeded the forecasted time, please contact us so that we can investigate.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged in Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

7. Duties & Taxes

7.1 Sales Tax- Sales tax has already been applied to the price of the goods as displayed on the website.
7.2 Import Duties & Taxes- Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by the customer upon arrival in the destination country.

8. How are items packaged?

We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap. We pride ourselves on the quality of our packaging.

9. Insurance Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit we will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in transit we will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service for all customer service inquiries, please email us at [email protected]